Visitor Welcome and Facility Support Team Member

12-month fixed-term contract (1 April 2026 – 31 March 2027)

The Council intends to review its staffing structure during this period. Subject to that review and organisational requirements, there may be the opportunity for the post to become permanent.

 Based at Pannett Art Gallery, Pannett Park, Whitby, YO21 1RE.

• 22.2 hours per week (over 3 days, with some flexibility).
• £12.65 per hour (SCP2).

Whitby Town Council is seeking a friendly, proactive, and reliable Visitor Welcome & Facility Support Team Member to join its small front-of-house team supporting both the Town Council and Pannett Art Gallery.

About the role

This varied, customer-facing role plays a key part in delivering a welcoming, professional experience for visitors while supporting the day-to-day operation of the Gallery and Town Council.

Duties include:

• Providing a warm, professional welcome to visitors and residents.
• Front-of-house and reception services.
• Retail sales, cash handling, and stock control.
• Building opening/closing, basic caretaking, and cleaning.
• Supporting exhibitions, events, and meetings.
• Administrative support including telephone enquiries and website updates.
• Assisting with collections care and exhibition changeovers.
• Maintaining high standards of presentation, safety and security.

You’ll work closely with colleagues to ensure the smooth running of the building, contributing to exhibitions, events, and community activity throughout the year.

What if I have any questions?

We hope the information contained here is enough to help you decide if you want to apply. However, we welcome people getting in touch by email if they have any queries.

How do I apply?

Please apply by email to Helen Berry: pannett.gallery@whitbytowncouncil.gov.uk  by 9am on Friday 27^th February.

Your application should include the following:

• A CV explaining relevant experience (no more than two pages of A4).
• A statement of interest (no more than 500 words) outlining how your skills and experience fit with who we are looking for.
• Contact details of two professional referees.

If shortlisted, interviews will take place on Thursday 5^th March at Pannett Art Gallery.

For the full job description please visit:

www.whitbytowncouncil.gov.uk/documents/2092307